At 9gk, member privacy is more than a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, store, and protect your personal data every time you use our platform. Please read it carefully.
We do more than comply with the law — we build data protection systems that go beyond minimum requirements to keep your information safe at every turn.
All data transmitted between your device and 9gk's servers is encrypted using 256-bit SSL technology — the same standard used by major banking institutions. Your sensitive information cannot be intercepted or read by unauthorised parties.
9gk's identity verification (KYC) process is designed to protect members from identity fraud. Submitted documents are stored in an encrypted environment, accessible only by licensed compliance teams, and are never shared for marketing purposes.
9gk member data is stored in ISO 27001-certified data centres with multi-layered physical and digital access controls. Automatic backups are performed daily, and access to the production database is restricted to authorised personnel with two-factor authentication.
9gk has never and will never sell, rent, or permit the commercial use of members' personal data to any third party. Your information belongs to you — we only use it to deliver the services you request from us.
All of 9gk's data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We appoint an internal Data Protection Officer (DPO) who continuously monitors our compliance and handles privacy-related complaints from members.
In the event of any data security breach affecting member information, 9gk is committed to notifying affected members within 72 hours — well ahead of what the law requires. We will also outline the remedial steps you should take.
9gk collects information from you through several means — directly when you register and use the platform, and automatically through our technical systems. The following are the categories of information we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number, gender | Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account Registration |
| Financial Data | Bank account number, e-wallet name, deposit & withdrawal records | In-platform transactions |
| Game Data | Betting history, games played, session duration, wins & losses | In-platform activity |
| Technical Data | IP address, device type, operating system, web browser, screen resolution | Automatically during use |
| Behavioural Data | Pages visited, time spent, clicks and interactions within the platform | Cookies & Analytics |
Every piece of data we collect has a clear and lawful purpose. 9gk does not use your data for any purpose unrelated to the services you use. The following are the primary purposes of data use:
9gk does not share your personal information with third parties for their own commercial purposes. However, there are limited situations where data sharing is necessary to operate our services:
We continuously invest in the latest security infrastructure to ensure your personal data remains protected at all times. The 9gk data protection system comprises the following layers:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, enable two-factor authentication, and never share your login credentials with anyone.
9gk uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 9gk:
Request a copy of all personal data we hold about you in a readable format.
Request correction of inaccurate, incomplete, or outdated data in our records.
Request deletion of your personal data when there is no longer a legitimate reason for us to retain it.
Opt out of the processing of your data for direct marketing or automated profiling purposes.
Receive your data in a structured, machine-readable format for transfer to another provider.
Request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact our Data Protection team via email at [email protected] stating the right you wish to exercise and your account information. We will process your request within 30 business days.
9gk retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under Malaysian law. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account | Account management & ongoing services |
| Financial Transaction Records | 7 years after transaction | Tax & AML Legal Requirements |
| KYC Documents | 5 years after account closure | AMLA 2001 Compliance & Regulatory Requirements |
| Security & Audit Logs | 2 years | Security & fraud investigations |
| Marketing Data (with consent) | Until consent is withdrawn | Targeted marketing communications |
| Technical Data & Server Logs | 90 days | Technical troubleshooting & performance |
When the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you. Our deletion process uses methods compliant with NIST 800-88 standards for secure data erasure.
9gk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform features. We are committed to communicating transparently about any significant changes.
The current version of this Privacy Policy is the version displayed on this page. The effective date is as stated at the top of the document. By continuing to use the 9gk platform after any amendments take effect, you are deemed to have accepted the updated terms.
At 9gk, we believe that control over your personal data is a fundamental right, not a privilege. Here is a summary of the actions you can take at any time.
By understanding the 9gk Privacy Policy, you can be confident that your personal data is in safe and responsible hands. Register your account today and enjoy a secure, fair, and entertaining casino, sports, slots, and bingo experience alongside more than 200,000 active members in Malaysia.